Privacy Policy
1. Information We Collect
1.1 Personal Information
We may collect the following information when you register or use our Service:
- Name
- Email address
- Phone number
- Business name
- Payment details (if applicable)
1.2 Service Data
Data related to your WhatsApp Business usage:
- WhatsApp Business API account details
- Messages sent and received through WAservy
- Uploaded contacts for messaging
- Campaigns, chatbots, and interaction logs
1.3 Technical Information
- IP address
- Device/browser type and operating system
- Access logs and usage timestamps
2. How We Use Your Information
We use collected information for the following purposes:
- Service Delivery – To enable and maintain WAservy's API, chat automation, and messaging features
- Account Management – For registration, authentication, and customer support
- Analytics & Improvement – To analyze usage trends and enhance our platform
- Legal & Compliance – To comply with WhatsApp/Meta policies and local laws
- Marketing – To send service updates or promotions, only if you opt in
3. Data Sharing & Third Parties
We do not sell or rent your personal information. Your data may be shared only under these circumstances:
- WhatsApp/Meta – To support API functionality
- Service Providers – Payment processors, infrastructure hosts, security services
- Legal Requirement – If required by law or regulatory authorities
4. Data Retention Policy
- Account Data – Retained as long as the account is active
- Messages and Logs – Typically retained for up to 6 months
- Billing Information – Kept per legal and tax obligations
- Deletion Requests – You can request platform to delete your data by contacting support
5. Your Rights & Choices
You have the following rights regarding your data:
- Access & Correction – Request to view or update your personal data
- Deletion – Request removal of your personal information
- Marketing Opt-out – Unsubscribe from promotional communications
- Processing Restrictions – Limit usage under certain circumstances
To exercise these rights, email us at support@waservy.com
6. Compliance with WhatsApp / Meta Policies
We adhere strictly to Meta’s policies, including:
- WhatsApp Business Policy
- WhatsApp Commerce Policy
- WhatsApp Terms of Service
If your WhatsApp Business Account is banned due to policy violations, WAservy is not liable and refunds are not provided.
7. Security Measures
We implement robust security protocols to protect your data:
- Data encryption (in transit and at rest)
- Strict access control and firewall safeguards
- Compliance with global data protection standards (GDPR, CCPA, etc.)
However, you are responsible for safeguarding your own credentials and account access.
8. Changes to This Policy
We may update this Privacy Policy at any time. Important changes will be communicated via email or dashboard notification. Your continued use after such updates indicates acceptance.
9. Governing Law & Jurisdiction
This Privacy Policy is governed by the laws of Pakistan. Any disputes will be resolved in the courts of Lahore, Pakistan.
10. Contact Us
If you have questions or requests, contact us at:
Email: contact@waservy.com